How can customer service help me grow my Shopify store?

In this episode, Chris Jurgens of Vyral explains how prioritizing high-quality customer service acts as a primary growth driver. By focusing on personal interaction, you can build a loyal customer base that directly contributes to scaling your ecommerce business.

Can I use customer service as a marketing strategy?

Yes, Chris Jurgens discusses how you can actively harness great customer service to enhance your marketing efforts. Treating service as a core component of your brand identity helps differentiate your store and attract more organic interest.

How do I create a unique selling point for my Shopify business?

According to Vyral founder Chris Jurgens, adding consistent value through exceptional customer interactions is a powerful way to establish a unique selling point. This approach transforms standard support into a memorable experience that keeps customers coming back.

What are some tips for creating a personal customer experience?

Creating a personal experience involves going beyond automated responses to provide genuine, value-driven support. Tune into this episode of Winning With Shopify to hear Chris Jurgens share specific insights on how he implemented this at Vyral to connect with his audience.

Is there a tool recommended for improving Shopify customer service?

Yes, listeners of Winning With Shopify can try Tidio to help improve their customer service operations. As mentioned in the episode, you can access Tidio for free or receive a 20% discount on premium features by visiting their dedicated partner link.

March 17, 2023

Turning Customer Service Into More Sales

Name: Turning Customer Service Into More Sales
Uploaded: 2023-03-17T00:00:00.000Z
Description: This week on the show we are joined by Chris Jurgens, founder of the Shopify store, Vyral. Chris shares his story and insights into starting Vyral, how great customer service has helped grow the business and created unique selling points, how you can harness great customer service for marketing, and much, much more! Vyral - https://www.vyralteq.com/

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This week on the show we are joined by Chris Jurgens, founder of the Shopify store, Vyral.

Chris shares his story and insights into starting Vyral, how great customer service has helped grow the business and created unique selling points, how you can harness great customer service for marketing, and much, much more!

Vyral - https://www.vyralteq.com/

If you want to give Tidio a go, all Winning With Shopify listeners can give Tidio a try for FREE or get a 20% discount on all the premium features here - www.tidio.com/wws

Website: https://winningwithshopify.com/

Instagram: https://www.instagram.com/winning_with_shopify/

TikTok: https://www.tiktok.com/@winningwithshopify

YouTube: https://www.youtube.com/@winningwithshopify

Spec: https://spec.digital/

0:00 Intro

2:04 About Chris

5:37 Getting Vyral started

9:46 How leveraging customer service has helped grow Vyral

18:58 Creating a unique selling point through adding value

19:45 How to create a personal customer experience

26:47 Harnessing great customer service for marketing