Scale Up By Learning To Communicate With Your Customers
Ever wondered how you can grow your business through customer service & success?
This week we are joined by Marius Laza, Chief Customer Officer at Tidio to discuss all things Customer Success!
Marius and Nick share where to start, the current opportunities, how to get the customer to make the first purchase, retaining customers and much more.
If you want to give Tidio a go, all Winning With Shopify listeners can give Tidio a try for FREE here - www.tidio.com/wws
Website: https://winningwithshopify.com/
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Spec: https://spec.digital/
0:00 - Introduction
3:14 - Where do you start with customer success?
22:50 - Getting the Customer to make the first purchase
28:45 - How do you track repeat visitors if they haven’t purchased?
32:37 - Retaining customers
37:10 - What is the big advantage to CRM?
43:10 - About Tidio
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Please watch: "Boost Your Shopify Sales: 5 Easy Steps To Double Your Revenue"
https://www.youtube.com/watch?v=Aa73gpoD5JE
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